Privacy policy

1. Purpose of this Policy

This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the General Data Protection Regulation (GDPR) and the Dutch AVG.

 
2. What Data We Collect

We may collect the following data:

Name, email, phone number, company name
IP address, browser data, page visits (analytics)
Information submitted through contact or scheduling forms
Appointment details via Calendly
We do not collect special category data (e.g., religion, health).

 
3. Legal Basis for Processing

We process data based on:

Your consent
Contractual necessity
Legitimate interest
Legal obligation
You may withdraw your consent at any time by contacting us.

 
4. Purpose of Processing

We use your data to:

Respond to inquiries
Deliver IT services
Schedule consultations
Follow up on services
Improve site performance (analytics)
 
5. Data Retention

Contact form data: 12 months
Client/service data: 7 years (legal)
Analytics: anonymized after 26 months
 
6. Data Sharing & Processors

We only share data with:

Calendly (appointment scheduling)
Google Analytics (with anonymized IP)
Durable (website hosting)
Our email provider (e.g., Gmail or Zoho)
All third parties are GDPR-compliant via DPA or SCCs.

 
7. Your Rights

You may:

Request access
Correct your data
Delete your data
Object or restrict processing
Request data portability
Withdraw consent at any time
To exercise these rights, contact: [email protected]

 
8. Cookies

We use cookies to:

Enable basic site features
Track visits via anonymized Google Analytics
Cookies can be controlled in your browser. A full cookie policy is available separately.

 
9. Data Security

HTTPS encryption
Role-restricted access
Secure storage (when applicable)
Regular updates and backups
 
10. Complaints

You may file a complaint with:

Autoriteit Persoonsgegevens
https://autoriteitpersoonsgegevens.nl

 
11. Policy Updates

We may revise this policy from time to time. The most current version will always be available on our website.